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IN SHOP OFFICE EQUIPMENT	$ 69.00 PER HOUR
SERVICE CALLS OFFICE EQUIPMENT	$ 85.00 PER HOUR
INSHOP SYSTEM REPAIRS	$125.00 PER HOUR
SYSTEM REPAIRS SERVICE CALLS	$160:00 PER HOUR
SERVICE & SUPPORT CONTRACTS	RATES VARY
TRAVEL TIME	$40.00 PER HOUR
MILEAGE	$1:00 PER MILE ROUND TRIP

After hours service support is available only with a prepaid premium service /support contract
please talk to your sales representative for more information on the service

IN SHOP REPAIRS

THERE IS A $25.00 NON-REFUNDABLE DEPOSIT REQUIRED FOR EACH MACHINE
IT IS PEOTS PRACTICE TO REPAIR A MACHINE IN SHOP IF IT CAN BE REPAIRED
FOR THE MINIMUM SHOP CHARGE OF $69.00
If it cannot be repaired for the minimum charge, the customer will be called with an estimate.
If the customer does not authorize the repair estimate, the $25.00 deposit will be kept by Peots
The equipment will be available for the customer to pick-up or arrange for return shipping.

SERVICE CALLS

SERVICE CALLS rates are a minimum charge of one hour per machine.
While on site the technician will attempt to repair the machine.
If additional parts and service are needed to do the repair,
the technician will bill for the service call, get approval
for the estimated additional charges from the customer and
order parts, When parts arrive, the technician will come
back out to complete the repair and bill for the additional charges

SYSTEM REPAIRS

SYSTEM REPAIR rates are a minimum charge of one hour per system.
while on site the technician will attempt to repair the system.
If additional parts and service are needed to do the repair,
the technician will bill for the service call, get approval
for the estimated additional charges from the customer
order parts and return when parts arrive, complete the
repair and bill for the additional charges

SERVICE & SUPPORT CONTACTS

SERVICE CONTRACTS are available for an annual fee so you have a fixed cost per unit
CUSTOM SUPPORT CONTRACTS are designed to cover most issues that may arise
PHONE / INTERNET SUPPORT CONTRACTS are done when possible
ON-SITE CONTRACTS are most convenient
ON-SITE WARRANTY CONTRACTS are designed to enhance the manufactures warranty

MILEAGE AND TRAVEL TIME

PEOTS DOES NOT CHARGE MILEAGE INSIDE THE CITY OF COLORADO SPRINGS
FOR SERVICE OUTSIDE OF COLORADO SPRINGS
TRAVEL TIME is charged from the time we leave the office or our last call (ROUND TRIP)
MILEAGE is charged from the time we leave the office or our last call (ROUND TRIP)

AFTER HOURS SERVICE

PEOTS IS OPEN FROM 9:00 AM TO 5:00 PM MONDAY THRU FRIDAY
AFTER HOURS is any time before or after our regular hours
PEOTS is closed most legal Holidays
After hours service support is available only with a prepaid premium service /support contract
please talk to your sales representative for more information on the service